PPCBL jobs 2025 – Branch Banking Operations Head, Branch Managers & Officer Call Center (Apply Now)

Punjab Provincial Cooperative Bank Ltd (PPCBL) Jobs 2025 — Branch Banking Operations Head, Branch Managers & Officer Call Center (Apply Now)

The Punjab Provincial Cooperative Bank Ltd (PPCBL)—a fast-growing, agri-focused bank with a network of 151 branches—is hiring motivated professionals for key roles across Punjab. Applications are invited for Branch Banking Operations Head (01 post, Lahore HQ), Branch Managers (multiple positions across Punjab), and Officer Call Center (05 posts, Lahore) on a full-time basis. Candidates must hold a Bachelor’s degree from an HEC-recognized university and meet the required post-qualification experience. The pay package is negotiable based on profile strength.

1) Job Position Details

A. Vacancies at a glance

📅 Application deadline: Up to 24 September 2025 (as per the advertisement).
📍 Employer: The Punjab Provincial Cooperative Bank Ltd (PPCBL) — Head Office, Shahrah-e-Quaid-e-Azam, 5-Bank Square, Lahore.

B. Roles & Responsibilities (from the advertisement)

1) Branch Banking Operations Head (HO – Lahore)

• Supervise daily branch operations and provide support on cash management, insurance of cash & lockers, centralized account opening/maintenance, remittance, centralized clearing & collections (inward/outward), chequebook/locker issuance, and related operations in line with organizational policy and SBP regulations/PRs.
• Coordinate with stakeholders on branch opening/rotation, documentation, and safe custody of operational records.
• Develop operational benchmarks and monitoring tools to ensure policy compliance and early identification of operational risk.
• Lead follow-ups on core banking applications, including parameter setting, fine-tuning, and performance improvement.
• Oversee ATM & Debit Card transaction settlement, reconciliation, dispute resolution, and regulatory reporting in compliance with SBP directives.

2) Branch Managers (multiple locations across Punjab)

• Provide overall supervision and administration of the branch, ensuring strong internal controls.
• Achieve deposit, advances, and recovery targets; mobilize new business and deepen customer relationships.
• Ensure smooth day-to-day operations and consistently high service quality.
• Oversee loan processing, documentation, and timely recovery of dues.
• Implement SBP regulations, bank policies, and AML/CFT requirements.
• Safeguard cash, assets, and records; monitor staff performance, guide and train teams, and handle customer complaints effectively.

3) Officer Call Center (05 – HO, Lahore)

• Handle inbound and outbound customer calls; deliver courteous, helpful, and solution-oriented service.
• Log complaints and service requests accurately in the CRM/ticketing system; escalate unresolved issues as per defined timelines.
• Follow call scripts and compliance requirements during interactions; ensure confidentiality and data security.
• Maintain accurate call logs, customer interaction records, and follow-up commitments; update internal systems with notes/outcomes.

 Application process (simple & fast)

You can apply one of three ways. Use the route that suits you best and submit before the deadline.

✅ Option A — Apply online (recommended)

1. Visit the PPCBL hiring portal: hris.ppcbl.com.pk/jobs.
2. Choose your desired post and complete the online form.
3. Upload your updated CV, CNIC, degree(s), and experience letters.
4. Review and submit. Keep a record of your application reference.

✉️ Option B — Email your application

• Send your CV to hr@ppcbl.com.pk with a clear subject line:
  “Application for the post of _____ – Your Name”.
• Attach scanned documents (CNIC, degrees, experience letters). Use a single PDF if possible.

📮 Option C — Courier / hard copy

• Post or deliver your CV to:
  Head, Human Resource Division,
  The Punjab Provincial Cooperative Bank Ltd, Head Office,
  Shahrah-e-Quaid-e-Azam, 5-Bank Square, Lahore.
• Mark the envelope: “Application for the post of ______”.
• Applications are accepted up to 24 September 2025; only those received within due date will be considered.

📝 Documents checklist

• Updated CV/resume (with mobile, email, city).
• CNIC copy.
• Bachelor’s degree (and higher, if any) from HEC-recognized institution.
• Experience letters showing post-qualification tenure and role titles.
• Any professional certifications.
• Recent photograph.

Role-specific guidance (so your CV lands in the right pile)

For Branch Banking Operations Head

• Highlight your grasp of centralized operations (account opening/maintenance, clearing/collections, remittance).
• Show achievements in operational risk reduction, turnaround time improvement, and policy implementation.
• Mention experience with core banking parameterization, ATM/debit card settlement, and SBP reporting.

For Branch Managers

• Quantify business results: deposit growth, advances disbursed, NPL control, recovery ratios, and CX scores.
• Demonstrate people leadership: team size, coaching methods, branch audits, and how you handled regulatory findings.
• Include community/SME outreach or agri portfolio exposure—valuable in PPCBL’s market.

For Officer Call Center

• Prove your CRM discipline: average handling time, first-contact resolution, QA scores, and complaint TAT.
• Share examples of de-escalation and empathetic communication.
• If you’ve worked on banking hotlines, list systems and ticketing tools used.

Quick FAQs

Q. Can I apply for more than one post?
Yes—submit a separate application for each role (portal/email/courier as applicable).

Q. Is a Master’s required?
The ad asks for a Bachelor’s as minimum. Advanced degrees and certifications will strengthen your profile.

Q. What counts as experience?
Only post-qualification experience relevant to the role.

Q. Where are the Branch Manager roles?
Across Punjab. You may be placed based on network needs.

Q. Are there age limits mentioned?
The ad focuses on experience and role fit; follow standard bank HR policy at the time of selection.